In my own life I don't put on the eyes of a customer often enough but today I had to out of necessity.
My VW Toureg Diesel demo was giving me messages about an exhaust additive called adblue. If I didn’t add it soon, my car told me it would not start after driving 100 miles.
- A lot of what Chris had understood from our conversation was incorrect. This caused me again to have to repeat myself which was irritating.
- When I arrived at the ASM desk he did not welcome me or look up or introduce himself. Once he did engage though he seemed to want to help. He never gave me his name.
- "Go to parts and ask for 2 bottles of adblue and I will add it for you” he said.
(Full disclosure - at every point of communication at the dealership I explained to them that I was in the industry. My demo is an untitled vehicle and I had a dealer tag on the car --- sooner than later they would have found this out on their own)